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In order to keep the prices of our products as low as possible, Olssen has decided to pass on the delivery (transport) costs charged by our suppliers/manufacturers 1:1 to the end customer. This is for both Olssen and the end customer the most transparent and fair way to communicate the delivery costs. It is possible that products that are very similar may have a different delivery rate. This means that these products are produced by different manufacturers.

Delivery charges will not increase or double when multiple quantities of a product are ordered. Delivery charges will always be charged once, regardless of quantities.

Standard delivery costs: €47,50

Standard delivery costs: €57,50

Of course, any item you buy from us must be in good condition upon delivery and (with normal use) function properly. This is the legal guarantee you have on purchases. Should a product not be in order upon delivery, we will provide an appropriate solution as soon as possible; depending on the product, this may be replacement, repair or refund of the purchase price. 

What should I do in case of damage or a defective product? Does a product not function (properly) upon receipt? First consult the manual or the manufacturer's website to make sure it is defective. In the unlikely event that it is, you can return the item to us free of charge. We will then ensure that your purchase price is quickly refunded (according to our refund terms).

For private purchases: You may revoke a purchase agreement within 14 days without giving any reason. The withdrawal period ends 14 days after the day on which you (or a third party designated by you other than the carrier) physically received the purchase.
To exercise your right of withdrawal, you inform us via a so-called unequivocal statement - a letter by e.g. post, fax or e-mail - that you are revoking the contract.

For business purchases, you must check the product upon receipt. After signing for receipt, no right of withdrawal is possible. 

To comply with the revocation deadline, it is sufficient to send your revocation notice before the deadline for this has expired. (Note: the revocation regulation only applies to private customers and does not apply to business customers (B2B).

If you withdraw from the contract, you will receive back from us all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery we offer). We will make the refund as soon as possible and in any case no later than 14 days after we have been informed of your decision to withdraw from the contract. You will receive the refund using the same means of payment with which you made the original transaction, unless you have expressly agreed to another method of payment; in any event, we will not charge you for such refunds. We may wait to refund you until we have received the products back, or until you have demonstrated that you have returned the goods, whichever is earlier. 

In the event of withdrawal, you are obliged to return or hand over the products to us immediately, but in any case no later than 14 days after the day on which you have indicated to us that you wish to withdraw from the contract. You are on time if you return the goods before the 14-day period has expired. You are responsible for the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the use of the goods to the extent that it was not necessary to establish the nature, characteristics and functioning of the goods.

Products manufactured according to customer instructions cannot be returned. So thus concerns all products that are custom made or modified, such as Luvio Designlockers, Smartlockers among others. This exception also applies to all products that are not ordered under a standard size or color, and are therefore specially manufactured at the factory for that reason. 

Once we receive the returned item at our return address, we will send you an email confirming this (it is good to allow for a maximum processing time of 10 business days). If you have already paid for your order, it depends on the payment method when the amount will be refunded. If you have not yet paid, then of course the payment obligation expires as soon as we have processed the return. Please note that you cannot return an item if it does not meet the specified conditions. In that case, the payment obligation for your order remains. It is always possible to contact us when in doubt or want to discuss, we are happy to assist you.

Download our general terms and conditions here
General terms and conditions 2023