Warranty and returns

What guarantee do I have on my product?

Of course, every item you buy from us is guaranteed to be in good condition on delivery and to function properly (with normal use). This is the legal guarantee that you have on purchases. If a product is not in order upon delivery, we will provide a suitable solution as soon as possible; depending on the product, this may be replacement, repair or refund of the purchase price.

What should I do in case of damage or a defective product?

Does a product not function (properly) upon receipt? Please check the manual or the manufacturer’s website first to be sure that it is defective. In the unlikely event that this is the case, you can return the product to us free of charge. We will then ensure that your purchase amount is refunded quickly (according to our refund terms).


You may withdraw from a purchase agreement within 14 days, without giving any reason. The withdrawal period ends 14 days after the day on which you (or a third party designated by you and other than the carrier) physically received the purchase.

To exercise the right of withdrawal, you need to inform us by an unequivocal statement – a letter sent for example by post, fax or e-mail – in which you indicate that you wish to withdraw from the contract.

In order to meet the withdrawal deadline, it is sufficient to send your declaration of withdrawal before the deadline has expired. (Please note that the revocation regulation only applies to private customers and does not apply to business customers (B2B).

Effects of withdrawal

If you withdraw from this contract, we shall reimburse all payments made by you up to that time, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us). We will reimburse you as soon as possible and in any case not later than 14 days after we have been informed about your decision to withdraw from the contract. You will be refunded using the same method of payment as you used for the original transaction, unless you have expressly agreed otherwise; in any event, we will not charge you for such refunds. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

In the event of withdrawal, you are obliged to return or hand over the products to us immediately, but in any event not later than 14 days from the day on which you notified us that you wish to withdraw from the contract. You are in time if you return the goods before the period of 14 days has expired. You will have to bear the direct costs of returning the goods.
You shall only be liable for any diminished value of the goods resulting from the use of the goods, insofar as this was not necessary to establish the nature, characteristics and functioning of the goods.

Articles you cannot return

Products that have been manufactured according to the customer’s instructions cannot be returned. This concerns all products that are custom made or adapted, such as Luvio Designlockers, Smartlockers. This exception also applies to all products that are not ordered under a standard size or colour, and for that reason are specially manufactured at the factory.

As soon as we receive the returned item at our return address, we will send you an e-mail confirming this (it is good to take into account a maximum processing time of 10 working days). If you have already paid for your order, it depends on the payment method when the amount will be refunded. If you have not yet paid, then of course the payment obligation expires as soon as we have processed the return. Please note that you cannot return an item if it does not meet the conditions. In that case, the payment obligation for your order will continue to exist. It is always possible to contact us if you have any doubts or would like to discuss the matter, we are happy to assist you.

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Return address

Olssen bv
Parabool 28
3364 DH Sliedrecht – The Netherlands

Not satisfied?
Are you unexpectedly dissatisfied with your order? That’s a shame! You can pass on your complaint about the product or our service to us – please state your order, sales or order number – via:
– mail: info@olssen.nl
– telephone: 0184 611 400
Please note that you will not receive a standard acknowledgement of receipt of your message.

We will respond to your complaint as quickly as possible, but in any event within 14 days of receipt of your message.

Are you a business customer and are you dissatisfied with the handling of your complaint, then you can submit it for mediation to Thuiswinkel (via www.thuiswinkel.org).
If needed, it is also possible to submit your complaint to the dispute commission via the European ODR Platform.

Find out more.

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Warranty and returns

Of course, every item you buy from us is guaranteed to be in good condition on delivery and to function properly (with normal use). This is the legal guarantee that you have on purchases.

olssen terms & condition
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