CitizenM
Electronic luggage lockers for a better guest experience at citizenM
Many hotels offer guests the convenience of storing their luggage after check-out, allowing them to enjoy their day before departure. CitizenM, a global hotel chain, takes this concept further. At their Copenhagen location, we installed an advanced electronic locker wall with 54 lockers, offering guests greater flexibility and convenience.
The lockers come in various sizes, allowing guests to select the appropriate size for their luggage via a user-friendly terminal or web app. Throughout the day, guests can access their lockers as needed, with the locker only being released for the next user after their final check-out.
Benefits for Guests
Guests no longer have to wait at the front desk to store or retrieve their luggage. With 24/7 access, they can manage their belongings at their convenience. The simple interface of the terminal or web app makes the process hassle-free, and security is a top priority—only the guest has access to their locker, eliminating the risk of luggage being given to the wrong person.
Benefits for Hotels and Airports
For hotels, airports, and other hospitality businesses, electronic luggage lockers provide a host of advantages. The compact design takes up minimal space, and the system helps reduce staff workload, leading to cost savings while improving the guest experience.